Cova.os
Intelligent humanized AI: Design for trust and security
About Cova.os
An integrated operating service that leverages intelligent humanized AI technologies. This system enables preventive cybersecurity, allows intuitive crime reporting online, and identifies digital hotspots. The speculative-human AI hybrid ‘Ebba’ guides & supports the online community against cyber offenses before, during, and after the incident.
Team members: Anuja Tripathi and Lin Shen
Collaborators: Swedish and Norwegian police
ROLE
UX, UI, Service, Research
TIMELINE
10 weeks
LOCATION
Sweden
challenge
We have police in the physical world. When a crime happens, we can call the police. This gets tricky in the digital world, and what is considered a digital danger?
Online safety for children is a big problem and police do not know what to do.
Tedious reporting process online to the police
Police do not know where online crimes happen
Reporting language sounds cold and intimidating
Lack of sophisticated tools to identify harmful content
Process
Interviews and Co-creation workshops
The first round of interviews is the primary research to understand the context and what kind of pressing problems we will be solving. We started by talking with two people in the police force.
We found a huge gap in online crime prevention for youth, that is reporting. We want reporting to fill the gap. how? Once you report a crime, the police know where to go patrolling online just like in the physical world.
Reflection
Design togetherness is at the core of what I learnt in this project. For example, we started doing wireframing together, then it ended up with 15 screens in terms of wireframing. Then, what we did was to do the first 5 screens as an individual, and then we came together and gave each other feedback, then we chose a design, and a lot of times we combined them to make a design that best fits the design direction and design language. One of my goals is to learn workshop facilitation and UX/UI, and I get to do these things. This structure really worked for me and our team to come together and learn from each other. Feedback sessions are especially valuable.
